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Tips for Selecting the Right Home Health Care Provider

Once you acquire the names of several providers, you will want to learn more about their services and reputations. Following is a checklist of questions to ask providers and other individuals who may know about the provider's track record. Their insight will help you determine which provider is best for you or your loved one.

  • How long has the provider been serving the community?  Family has been in business since 2000.
  • Does the provider supply literature explaining its services, eligibility requirements and fees?   Family includes all of this information in a patient handbook all patients receive at the time of their admission to home health.
  • Does the provider furnish patients with a detailed "Patient Bill of Rights" that outlines the rights and responsibilities of the providers, patients, and caregivers alike?  Family includes the Patient Bill of Rights in the patient handbook and explains these rights to the patient and family in detail and in clear language.
  • How does the provider select and train its employees? Family has nurse educator staff who are employees and also supplements training with online educational resources that offer staff many hours of continuing education credit, to ensure that they are up to date on all the latest health care concerns and approaches to patient care
  • Are nurses or therapists required to evaluate the patient's home care needs? If so, what does this entail? Do they consult the patient's physicians and family members?  Family nurses conduct a thorough evaluation of the patient at the start of care and also on each visit, as do therapists, and update the primary care physician with critical information about the patient under care.
  • Does the provider include the patient and his or her family members in developing the plan of care? Are they involved in making care plan changes?  Family encourages patient, family and caregiver involvement in developing the care plan to ensure the most expedient recovery and optimum outcomes.
  • Is the patient's course of treatment documented, detailing the specific tasks to be carried out by each professional caregiver? Does the patient and his or her family receive a copy of this plan, and do the caregivers update it as changes occur? Does this provider take time to educate family members on the care being administered to the patient? Family nurses take time to educate and teach the patient and family members about new medications and chart patient results in en electronic medical record, which allows all of the Family clinicians to have the latest information on the patient’s progress.
  • Does the provider assign supervisors to oversee the quality of care patients are receiving in their homes? If so, how often do these individuals make visits? Who can the patient and his or her family members call with questions or complaints? How does the agency follow up on and resolve problems? Family has a clinical supervisor team that frequent make visits with the case manager nurse to the patient’s home.  Calls are also made to ensure satisfaction with services.  Family encourages calls to its toll-free number for any questions, concerns, or complaints, which  will be followed up on immediately and outcomes shared with the patient and family.
  • How does the provider ensure patient confidentiality? Family trains all staff during their orientation to HIPAA rules and regulations and reinforces this training through online courses and compliance training that occurs regularly at quarterly staff meetings.

For further information or to make a referral please call toll-free 1.866.320-3300